Center Point Energy Sucks Customer Reviews and Feedback
CenterPoint Energy is an American Fortune 500 electric and natural gas utility serving several markets in the American states of Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. It was formerly known as Reliant Energy (from which it is now separated), NorAm Energy, Houston Industries, and HL&P. The company is headquartered in the CenterPoint Energy Tower at 1111 Louisiana Street in Downtown Houston. Some of its notable subscribers include Retail Electric Providers (REPs), such as NRG Energy, Champion Energy, Eligo Energy, Dynowatt, Ambit Energy, Texas Power, Bounce Energy, MXenergy, Direct Energy, Stream Energy, First Texas Energy Corporation, Gexa Energy, Cirro Energy, and Kona Energy.
An unhappy customer left this review, "You can never get through to CenterPoint customer service. Doesn't matter what time of day or night. Today for instance, the power went out at approximately 4:45 a.m.. I called to report it and, based on no outages having been reported yet, I would have been the first one calling to report. I stayed on the line for 15 minutes before getting tired of waiting and so hung up and called back. Could not get through at that point. So kept trying and, on the fourth attempt I got a message saying the power outage was known and, would be restored at 8 am cst. The power outage was not listed on the outage map for nearly 3 hours. Then checking it at 7:45 a.m., it said power would now be restored at 10:45 a.m., not 8 a.m. as the phone message indicated."
Former Employee - Counsel says"Pay is way below market. Constant meaningless meetings that don't amount to anything except a waste of everyone's time. Management afraid of making decisions and needs the whole team to sign off 500 times before they do anything. You don't even have job security in the end. Zero loyalty to long-time employees. For example, Vectren's employees that were laid off after the acquisition all received 2-year severance packages regardless of seniority. CNP's employees didn't even get a quarter of the value Vectren's employees got. Management fired their own employees, many of whom have been there for a long time, and didn't even deign to take care of them -- because, of course, profits are more important. They sure didn't forget to take care of their own executive bonuses though!"
Current Employee - Rather Not Say says"Promotion based on favoritism or who you know. Low pay. Management does not manage."
Manager says"Low pay. Promotion typically for 20 year plus employees. Very slow to change. Slow adopting new technology. Lots of nepotism.,"
Current Employee - Anonymous Employee says"Uncaring of employees work/life balance. Misleading. Management can't be depended on to follow written procedures."
Former Employee - Anonymous says"Too many to count. No advancement, inadequate pay, work/life balance is a complete joke, reject/find/drive only taken seriously for floor VPs and above, only value taken semi-seriously is safety."
Former Employee - Customer Service Representative says"Training program was far shorter than promised and gave little on the job training. We were throw to the wolves before we were ready, which is a shame for such an intense position."
Former Employee - Former Employee says"You'll likely stretch 3-4 months of work over 12 months. There is group competition to fight for meager raises. Groups don't generate revenue so everyone is forced to fit within each years budget. The company has a goal of giving 80% of the workforce about 2% or less in raises on a whole. Diversity issues like the electrical division is about 26% female but only makes up a very disproportionately small portion of those with supervisory responsibilities. For LGBT data, they have a 5 out of 100 on the HRC rating for companies despite being a federal contractor. As much as it talks about diversity and its culture, there is a strong difference between how the company is promoted and the internal culture of the organization. Some of the benefits like sick leave are phony in that if you use them, it will be counted against you on your performance review. The company has had a history of requesting information like what your medical diagnosis and what medication you were given when you attended a medical appointment Policies concerning safety and workplace behavior is generally only enforced when convenient and doesn't lead to anything that might cost money. The most effective way to move up in the organization is to move into managerial roles. A lot of people in management have no desire, interest, or aptitude to manage and develop people but they wanted to make more money"
Current Employee - Customer Service Representative says"Management does not listen to workers at all, not room for fraternizing. They expect you to come to work shut up and take your calls"
Former Employee - Anonymous Employee says"do not work in the call center its the worst place in the company to be in, all other departments are better"
Former Employee - Telephone Sales Representative says"poor management/ poor communication/ path to management isn't necessarily given to the correct people. too much fraternizing between employees and management."
Customer Service Rep (Former Employee) says"Worst place to work. Ghetto and ratchet. Management only looks out for those they can control. Family members are management and work under family in higher management. No opportunity for growth. Raises are promised but ways are found not to get one. Wouldn't recommend this job to my enemies."
Telesales Representative (Former Employee) says"I worked for Centerpoint in Houston. They do not follow the company values or mission. It's very retaliatory to it's employee's. They do not balance home or work life. The managers are not helpful and they work you like a dog. The base is 11.00 and the goals to obtain to get the commission pay is not obtainable. I would not recommend this company. Very high turnoverCoworkersWork you like a dog do not care about its employees"
Professional (Current Employee) says"Unless you are a favorite you will be horribly mistreated at this company. Undercover racism Narcissistic Liars Manipulators Bullies It is not a positive place to work at all.BenefitsManagement"
Customer Service Rep (Former Employee) says"It was very ghetto. You could wear anything you wanted to wear. Any color hair you wanted to wear. I would not recommend this place at all. Any and everybody could work here.noneeverything"
Customer Service Associate (Former Employee) says"Electric and Gas should be separate departments. More training to assist with ongoing changes is needed more often than just the foundational training at the beginning of the job."
Agent (Former Employee) says"I’ve worked for Centerpoint for over a year and it just got worse and worse over time. No room to grow with this company. Management is the worse and dealing with customers make the job even worse. I would only recommend someone fresh out of high school to seek employment here just to have experience and income. I wouldn’t recommend for anyone to try and make this a career."
Customer Service Representative (Former Employee) says"Average call center. No communication, rules and policies change ever other day. Ok as a first job! Changed a lot of rules and pay information for new hires which wasn't fair."
Work Order Processing Rep I (Former Employee) says"Management is very cut throat and have that good ole boy routine. Minorities are ok as long as they don't complain about being harassed or mistreated. They will black ball and look for reason to fire you"
CUSTOMER SERVICE REP (Former Employee) says"A typical day at work you would go in and take calls, there is very unrealistic expectations of the role. also working in this role there is always another department transferring calls over to us when it is not something we support, about 8 out of 10 times it is the department that transferred the call supported the issue and nothing is ever done about the issue. Causing irritated callers when this is not needed. However in the site itself you work with very friendly people and make good friends."
Sales Representative (Former Employee) says"When I first started working at CNP, there were local offices scattered across the state. CSRs, a manager, a crew all worked in these offices. They had a sales floor showing off some of the natural gas products. The sales program was such that employees got rewarded for sales. You'd accumulate enough points to earn a free vacation. And that was how you afforded to go on your annual trip. Except you went with your coworkers. The company bred loyalty by keeping pay low and browbeat you into working overtime for free. It was for the greater good. As time progressed, the company started to realize keeping branch offices open in every small,town, was a bad idea. So they closed these offices. You lost that sense of community because of it. Now, the company will do anything to squeeze an extra nickel. Gone are the days where cuctomer service was the motivation. It's all about getting that nickel. Yet, they still brainwash you into thinking that you, an employee, are valued. Oh, they serve lunch for free at the quarterly safety meeting....where an employee cooks you a cheap steak and you eat during the meeting where they roll out the latest cost savings measures and cuts. And as an employee, you buy into it. They promote those that are the best at brainwashing others. If you are a free thinker, you will not do well here. The company needs yes men and yes women that will toe the line.Steak at quarterly safety meetingExpected to work massive overtime for free"
Audit Services, Lead Auditor (Former Employee) says"I like the people I work with; average work day is 8 to 5pm; good place to work if you don't want to work hard and just collect a paycheck; don't recommend working here"
Engineer (Former Employee) says"You'll find common characteristics in the employees. Most are there less than a few years (newbies) or they have been there decades. So you go to work there. Pay is okay....you won't go broke, but you'll never be well off. Minimal COLA raise and small bonuses. The exempt employees are expected to work many more than 40 hours a week and they do it...because the spectre of unemployment keeps them in line. And the great thing about exempt employees is that you don't pay them overtime. So you see managers doing jobs of front line employees to keep costs down. Overtime is frowned upon. Managers do all they can to keep costs down. They have had years to practice. The good news is that if you are the "one"...the employee/engineer type that is groomed for management, you get to move around the country. You aren't kept at any one location for more than a couple of years, so you get good at moving. It's the fast track to moving up, because nobody ever quits. Meaning vacancies occur where somebody retires or dies. Occasionally, after a bad year, they will offer early retirement...opening up positions for promotions...if you are willing to move. If you are not willing to move, you are trapped. Small raises and bonuses will be your reward. I can't say I enjoyed my time there, but it beat going broke. Though, the low pay isn't much better. If you are young, you have the potential for advancement as the workforce is aging and getting close to retirement. At its worst, every few months there are mandates to cut costs. This is achieved by closing downReliable employmentWhen the mandate to cut costs is issued, you have no safety net"
Customer Accounts Representative (Former Employee) says"high volume call center utilities. Fast paced environment.flexible scheduleslow hours."
CUSTOMER SERVICE/ TRAINER (Former Employee) says"Attracts potential customers by answering product and service questions, suggesting information about other products and services. Open customer accounts by recording account information. Resolves service products by clarifying the customer complains. Determining the course of the problems, selecting and explaining the best solution to solve the problem expediting correction or adjustments following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Prepares product and analyzing customer information.interaction with customersmanagement/ moving to other departments within the company"
Customer Service Representative (Former Employee) says"I quit this job after a few weeks. The training was ok but the trainer was very immature. Yelling at people for the entire class because they didn't bring a notebook(that we weren't instructed to bring) to the 5 minute meeting? And praising the one person who did. Childish. A Manager picked on all the female workers. I reported him and they said they all knew. I told him I didn't like the way he spoke to me. I reported him to corporate and nothing happened. For this guy to have a reputation as being nasty, but no one does anything about it, is ridiculous. The Supervisors spend no time with you but pull you all into a separate room about your performance. Most Managers there, despite their age, were extremely immature. I enjoyed the break room because it had a nice view. It was sadly not enough to stay. Most people said they stayed for years because of the benefits and because they have children. I left after about 4 weeks. Great decision.Scenery on breaksInsecure Management"
Regulatory Compliance Analyst (Current Employee) says"needs work of company culture. Alot of politics, hard to advance due to outdated company culture. Its not about what you know at this company more about who you know."
Technician (Former Employee) says"HR has no clue how to operate. No room for advancement. Management in most cases dont know how to operate or run their departments correctly. Over all not a great place to work if you are looking for advancement opportunities.Pay and benefitsEverything else"
Employee (Former Employee) says"If you were to go by Centerpoint's website and policy manual, you would think that Centerpoint was a great place to work but the company often operates independently of its own policies, employment law, and federal contracting requirements. There is a strong culture in place to keep your head down and not say anything or deal with harassment and marginalization. More effort is put into place by lower management to rationalize and couch the harassment to make it seem “reasonable” than to correct policy violations. Centerpoint's policies and pillars are really only enforced when it is convenient and the resulting managerial actions don't impact employees that are considered “productive”, which is basically how Uber operated and a lot of other companies probably sadly do as well. This unevenness in the application of policy emboldens a lot of bad behavior within the organization. So be aware that there is a lot of boilerplate policy that is only on paper to meet federal contracting guidelines or help insulate the company from litigation. It is there but the policies were not created organically, nor was there buy in, or pressure to maintain congruency. The ironic thing about all this is that the organization talks big about its pillars, policies, and diversity. It talks about them all the time but there is little to no support for any of these at the moment they become inconvenient.vacation time, very little overtimelow utilizaton, slow advancement, difficult to get money for training or safety equipment, poor culture"
WEEDEATER OPERATOR (Former Employee) says"I would weedeat my assigned area I learned how to cut trees down with a bumper Very nice contractor Very friendly co-workers Working in the hot sun Working outBoss picked me up at destinated locationHours varied"
Customer Service (Former Employee) says"I worked there for 8 months and paid union dues from the start, but back then (I don't know if it's changed) CenterPoint had a policy of no unexcused absences over 40 hours the first year of employment while you're under probation.At 33 hours I was hospitalized and terminated with the 40 hour policy. I contacted the union after my return from the hospital, and the union couldn't do a thing to get me reinstated since it was during the first year and I was subject to probation. I don't feel an employee should pay union dues the first year if the union cannot help them during that time.Management seemed to be really uptight and untrusting too, but in their defense I don't know what kind of pressure they were under, and that may have contributed to how employees perceived them.no weekends, okay payunion dues, and probation during the first year of hire"
Dee says"Let me start by saying that I've been a customer for 17 years. Shopping for energy needs for my household is never fun. My most recent experience with IGS was the worst. I was contacted by an agent who alerted me that I my fixed contract had expired and I was now on a variable rate -- offering to lock me in, which I did on the spot. My mistake. I should have shopped with their rate in hand and then returned when I was ready to commit. Instead, I committed on the spot and then return to cancel after I found a better rate. That cancellation was a frustrating process, with the agent telling me I'd be billed for by $99 early termination fee, despite the fact that I was within the 7 day review period. Had multiple calls with them and my utility company before I sorted this out. Not happy with the process, but it was finally resolved - what a waste of my time. Advice: don't lock in a utility supplier *even with your long-time supplier*, unless you are the one who started the shopping process. Save yourself time and frustration."
SARA says"First I spoke To kept saying I was Another Business I explained To her that I have Had the DO&L account in my Business name over 13 years I moved Locations nothing should have changed she kept saying it was my fault for not contacting the company transferred to a supervisor the explanation and reasoning was not that different very unhappy with the Company and service because of the time needed to research a company I agreed To a 12 month contract which takes up to 2 months to process ... I will Be leaving on the 11 month of the contract"
Michael Rley says"Scam and I fell for it"
ANN M says"I never got asked if I wanted to join they just automatically signed me up for there service"
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In The News
KPRC Click2Houston reports"LIST: Houston, these are the emergency phone numbers you need to know about ahead of severe weather"
Houston Chronicle reports"CenterPoint Energy CEO out after rate-hike defeat, complaints from H-E-B"
Laredo Morning Times reports"Houston remains under threat as Hurricane Laura expected to wallop Gulf Coast"
KHOU.com reports"CenterPoint Energy temporarily suspends disconnections due to coronavirus crisis"